Refund & Return Policy

At Signature Bedding, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Include original packaging and labels
  • Be free from stains, odors, or damage

Hygiene & Bedding Products

For health and hygiene reasons, we cannot accept returns or exchanges on bedding products that have been:

  • Opened from sealed packaging
  • Used or slept on
  • Washed or laundered
  • Stained, marked, or damaged after delivery

This applies to:

  • Duvet Cover Sets
  • Bedding Sets
  • Pillowcases
  • Fitted Sheets
  • Flat Sheets
  • Comforters
  • Quilts
  • Mattress Protectors

Unless the item is faulty or incorrect.

Faulty, Damaged, or Incorrect Items

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Incorrectly supplied

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging (if applicable)

Once verified, we will offer a replacement, exchange, or full refund.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Used bedding products
  • Washed items
  • Customized or personalized products
  • Clearance or sale items (unless faulty)
  • Gift cards

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Refund Timeframe

Approved refunds are typically processed within 5–10 business days, depending on your payment provider and bank.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for return shipping costs.

If the return is due to a faulty, damaged, or incorrect item, Signature Bedding will cover the return shipping costs where applicable.

Order Cancellation

Orders may be cancelled before dispatch for a full refund.

If an order has already been dispatched, our standard return policy will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Signature Bedding

Email: info@signature-bedding.co.uk

Phone: +44 7860 460524

Address: Unit 2, 46 Chesterfield Road, Leicester, LE5 5LF, United Kingdom